Questions about renting inflatables that we come across from time to time - in no particular order.
Do you deliver to my area?
Benham's Bounceables delivers to all of Henrico, Chesterfield, Hanover, Richmond, Goochland, and Charlottesville. We also deliver to parts of Powhatan, Louisa, Fluvanna, and Albemarle. If you are unsure if we deliver to your location just give us a call at (804)784-6700 or fill out our contact us page.
How soon should I reserve my inflatable?
For the best selection, as soon as possible. Our inflatables are booked first come first served so the soon you book the better your selection will be. Typically, if you book one month in advance you should have no problem finding what you want, however, you can reserve up until 2 days before your party. For example, if you party is on a Saturday then the last day to make a reservation would be on that Thursday before. You can sometimes book the day before or even the day of but you would need to give us a call to make sure we have availability and coverage.
Can the inflatable be set up in a driveway or culdesac?
The preferred area is a smooth grassy area. However, paved driveways are also acceptable. Please discuss this or indicate it on your booking form when making the reservation so we can make arrangements to bring and underlayment and properly secure the inflatable.
Are your inflatables insured?
Yes - all of our inflatables carry a liability insurance policy. However, this does not exclude you from providing adequate adult supervision.
What is your delivery charge?
Benham's Bounceables provides free delivery, setup, and breakdown. Your inflatable will be setup and ready prior to you scheduled time. We return after the scheduled time and take care of all breakdown as well.
How does the bounce house stay inflated?
All of our moonwalks require a standard 110 three pronged outlet. The moonwalk must be placed within 100 feet of the outlet. If it is to be placed in a field or further than 100 feet from an outlet then you would need to have a generator. Benham's Bounceables could furnish this though there would be an additional charge.
I want to have my party at a park, is that okay?
If you are planning a party at Henrico, Chesterfield, Richmond City, Charlottesville and most other parks, they will have their own reservation forms that you would need to fill out. If you are reserving a shelter and there is power at the shelter then we can use that to power the inflatable. If there is now power available then you would need to rent a generator as well. Due to the complexities of setting up in parks we add an additional $25 fee.
What kind of deposit do you require?
We require a 10% deposit when you make the reservation with the balance due at delivery. In response to customer feedback, when you make your reservation online you will also be given the option to pay in full. At delivery you can pay by cash, check, or we can charge the credit card that you used to make the deposit.
What if it rains?
This is our most popular question. We have a simple policy, if we setup we would expect full payment regardless of the weather. If we don't setup, we refund your deposit back to the credit card you used to make the reservation. Weather in Virginia can be very unpredictable during certain months. If the forecasters are calling for all day washouts then we would not deliver or setup. If forecasters are calling for a chance of rain then we would leave it up to you as to whether or not you want us to setup. Manufacturers guidelines are to not operate the inflatable during periods of rain. If you choose to have us setup then, if it's not raining at time of delivery, then we will setup and process payment. If you decide you do not want us to setup then just let us know as soon as you decide and we will refund your deposit or assist you with rescheduling.
Is it okay to tip?
Absolutely. Our drivers work day jobs during the week and deliver moon bounces, some which weigh up to 450 pounds, to supplement their income. If you are happy with the job that your setup person has done and would like to add a gratuity, they would greatly appreciate it.